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Replacing the zipper pullers of your suitcase requires pliers and in some cases a never.
Please note: This repair requires a certain degree of sensitivity when performing the repair to avoid damaging the zipper. Please read the instructions carefully before performing the repair or ask a professional repair shop to perform the repair if in doubt.
The warranty terms of most luggage brands only cover material and production defects. Damages caused by third parties such as airlines or regular wear and tear are usually not covered by the product warranty.
In such cases you can however purchase the necessary spare part from suitcase.repair!
We also cooperate with many brands for the handling of warranty cases. Check the following page to find out for which brands we can help you with warranty claims.
What is included in the delivery?
Your parcel will contain all the spare parts you have ordered as well as a QR code which will lead you directly to our repair guides.
Please note: Your delivery does not include screws. As the screws used to connect the spare parts to the shell are typically still intact, the original screws from your suitcase can be re-used.
Should you require additional screws or repair equipment (e.g. screwdriver or pliers for zipper repairs) you can add them directly to your order.
Which parts do I have to replace?
The lock and the zipper pullers are separate spare parts. In case one of the zipper pullers broke with fragments remaining in the lock both the zipper pullers and the lock have to be replaced. An instruction on how to perform this repair can be found in our suitcase repair guide.
To find a matching replacement lock please search for your model number using the search above.
Zipper Pullers
How to perform the repair?
Repairing your suitcase is easy and only requires a few minutes and basic tools. In our repair guides you will find step by step instructions on how to replace the damaged components of your suitcase with the newly ordered spare parts.
Please note: This repair requires a certain degree of sensitivity when performing the repair to avoid damaging the zipper. Please read the instructions carefully before performing the repair or ask a professional repair shop to perform the repair if in doubt.
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